Amanda Cunliffe Solicitors complaints handling procedure.
It is our aim to ensure that any dissatisfaction, from or on behalf of a complainant, whether oral or written and whether justified or not, is handled fairly, effectively and promptly and resolved at the earliest opportunity.
Our complaint handling procedure is designed to provide for:
Receiving complaints by letter, telephone, e-mail or face to face
Responding to complaints
The appropriate investigation of complaints
Notifying complainants of their right to go to The Claims Regulator where applicable
Our complaint handling procedure will also make provision for:
Complaints will be investigated by an employee of sufficient competence who, where appropriate, was not directly involved in the matter which is the subject of the complaint.
The person responding to the complaint will have the authority to settle complaints or have ready access to someone who has the necessary authority.
The person responding to the complaint will adequately address the subject matter of the complaint and, where a complaint is upheld, offer appropriate redress.
Complaints should be addressed as follows:
Amanda Cunliffe Solicitors
St Georges Chambers
St Georges Place
Telephone: 01625 667166
Fax: 01625 667212